Where leads come from
Every Vontra account has a public enquiry link — share it on social bios, on a leaflet, in a text or email. When a customer fills it in, the enquiry lands instantly in your Enquiries page (in the left nav) and a notification appears in the bell at the top.
You can find your link on the Enquiries page, right-hand rail. Tap Copy enquiry link or scan the QR code straight off your screen.
What lands on each enquiry
- Customer name, email, phone, full address (when given)
- A free-text message describing the job
- Optional answers to your custom questions (set those up under Settings)
- "When would you like to start" and "Where did you find us" — both optional
- "Best time to call you" — captured by default so you know when to ring
Acting on an enquiry
Each enquiry row gives you four moves:
- Reply — opens a pre-filled email to the customer
- Add to-do — drops a follow-up task on your to-do list with the customer's name and best-time-to-call prefilled
- Convert to quote — pre-fills the quote builder with everything the customer just told you (name, address, phone, "where they found you", preferred start date), so you can start pricing in seconds
- Archive — gets it out of the inbox without deleting the record
Notifications
By default you'll get an email every time a new enquiry comes in. Turn it off via Enquiries → Settings cog → Email me when a new enquiry comes in. The in-app bell notification fires regardless.