What it is
Every time someone signs into your account from a new device, browser or location, we automatically email you a heads-up:
- Approximate location (city / country) derived from the sign-in IP
- Device / browser type
- Time of the sign-in
If it was you, do nothing — the alert is just a paper trail.
If it wasn't you, you have an early warning that someone else has your password.
What to do if you get an alert you weren't expecting
- Change your password immediately — Settings → Account → Change password.
- Turn on two-factor authentication if you haven't already — see Turning on two-factor authentication.
- Check your Vontra account — Quotes, Invoices, Settings → Account — for anything suspicious.
- Report it to us — Contact support so we can help investigate.
Why we send these
Catching account compromise within minutes — rather than weeks later when something obvious breaks — is the single biggest lever on damage control. The alerts are unconditional: they always go out, regardless of what you've ticked in Contact preferences.
Quiet weeks
If you only ever sign in from one laptop, you'll never see these alerts. They only fire when the device fingerprint / location doesn't match anything we've seen on your account before.