The customer's side
On the public quote page (the link you sent them) the customer can either sign off or ask for changes. If they ask for changes, they leave a short message — "Can we drop the side fence?", "Add a second coat?" — and the quote's status flips to Changes requested.
Where you find out
Three places:
- Dashboard → Today's priorities — a customer-asked-for-changes row jumps to the top (urgent severity, above anything else).
- Notification bell (top-right) — a "Changes requested on Q-..." alert lands.
- Quotes page — the quote row gets the Changes requested status badge.
Responding
Open the quote. The amendment message sits at the top of the page so you can see exactly what the customer wants. Two ways to reply:
- Send revised quote — opens the quote in edit mode. Make the changes, hit Send, and the customer gets the new version via the same share link. Their pending-amendment marker clears automatically.
- Mark as handled — if you've responded to them another way (phone, WhatsApp, email) and don't need to send a new version. Clears the pending state without changing the quote.
Multiple amendments
If a customer asks for several rounds of changes you'll see each amendment listed on the quote in order. Only the most recent one shows as the active "needs response" item — the older ones stay as a paper trail.