Why bother
The default form already captures the basics — name, contact, address, free-text message. Custom questions get you specific signal up front: "Roughly what size garden?", "Is the work indoors or outdoors?", "Single storey or two?".
The less back-and-forth you do before pricing, the faster you can quote — and a faster quote wins more jobs.
Adding a question
- Settings → Custom URL & enquiries → Enquiry questions.
- Click Add question.
- Choose a type:
- Short text — one-line answer
- Long text — multi-line, for fuller detail
- Dropdown — gives the customer a fixed list of choices
- Yes / no — quick binary answer
- Number — for sizes, quantities, etc.
- Toggle Required if you don't want the form to submit without it.
- Save.
Tips
- Keep it to four or five extra questions max. Long forms scare customers off.
- The first question reads as the "headline" question — make it the one that most often decides whether you can quote at all.
- "Where did you find us" is already on every form, so don't duplicate it.
You can reorder, edit, and delete questions any time. Existing enquiries keep the labels they were submitted with — renaming a question won't rewrite old answers.